STARLIT SECRETS
Final launch • 28 August 2026
These Terms & Conditions apply to bookings made with Starlit Secrets for luxury glamping sleepover experiences. They should be read together with the Starlit Secrets Privacy Policy.
1. Booking
The person making the booking must be a parent or legal guardian of the children attending, or have appropriate authority to make the booking and provide the required information and consents. A booking is confirmed once the required initial payment has been successfully received. The customer is responsible for checking the booking details, including the date, package, number of nights and selected experiences, before completing the booking.
2. Prices & Payment
Advertised package prices are based on payment in full at the time of booking. Where a payment plan is offered, the payment-plan total is 10% higher than the standard full-payment price. The payment plan is divided into four payments: 30% at booking, 30% at the one-third point of the payment period, 30% at the two-thirds point of the payment period, and 10% seven days before the event. The exact payment dates will be provided when the payment plan is arranged. Bookings made too close to the event date to complete the payment schedule must be paid in full at the standard advertised price.
3. Failed or Overdue Payment-Plan Payments
Each scheduled payment is due on the date provided to the customer. If a scheduled payment is unsuccessful or remains unpaid, Starlit Secrets will contact the customer and allow 48 hours for the payment to be processed. If payment cannot be made within that period, the customer should contact Starlit Secrets as soon as possible. Where genuine circumstances have affected the customer’s ability to pay, Starlit Secrets may agree to an alternative payment arrangement. If no alternative arrangement is agreed and the outstanding payment remains unpaid, Starlit Secrets may cancel the booking. Where a booking is cancelled because the customer has failed to maintain the agreed payment plan, the 10% booking fee is forfeited. Any additional amount already paid will be dealt with under the applicable cancellation terms.
4. Customer Cancellation
If the customer cancels the booking: 30 days or more before the event = 90% refund; 14–29 days = 45% refund; less than 14 days = no refund. The 10% booking fee is non-refundable. Cancellation is effective when Starlit Secrets receives the customer’s cancellation request. These cancellation terms apply to customer change-of-mind cancellations and do not limit rights under the Australian Consumer Law.
5. Rescheduling
Customers may reschedule once free of charge when the request is made at least 14 days before the event. The replacement date must be within six months of the original event date and is subject to availability. The rescheduled booking must be for the same package and same number of nights. The original booking price is retained. A $75 rescheduling fee applies to a request made less than 14 days before the event or to any reschedule after the one complimentary reschedule has been used. Additional nights, experiences or upgrades may be added at the applicable price.
6. Weather & Site Conditions
Starlit Secrets may postpone an event where conditions are unsafe or unsuitable, including high winds, significant or persistent rain, severe weather, saturated or muddy ground, or other conditions that may make setup unsafe, impractical or likely to damage property or equipment. Light or normal rain does not automatically mean an event will be postponed. The tent’s weather fly provides protection from normal rain. Starlit Secrets will consider the forecast, actual conditions, ground conditions, site suitability and overall experience when making a weather decision.
7. Alternative Covered Location
Where an outdoor site is unsuitable, Starlit Secrets may consider a suitable covered alternative supplied by the customer, such as a shed, barn, garage or covered entertaining area. Any alternative location must provide sufficient space, access, clearance and suitable anchoring arrangements and must be approved by Starlit Secrets before setup. A covered alternative is not guaranteed to be available or suitable.
8. Weather Postponement by Starlit Secrets
If Starlit Secrets determines that an event should be postponed because of weather or site conditions, no rescheduling fee will apply. The full booking value will transfer to a new available date within six months of the original event date. The same package, number of nights and original booking price will apply to the replacement booking.
9. Customer-Requested Weather Rescheduling
A parent may request to postpone an event because they are uncomfortable with the forecast, even when Starlit Secrets considers the conditions suitable to proceed. A customer-requested weather change is treated as a normal customer reschedule and the standard rescheduling terms apply.
10. Site & Access Requirements
The customer is responsible for providing a suitable location for the Starlit Secrets setup. The customer must ensure that the nominated area is reasonably suitable, accessible and available at the agreed setup time. The customer should advise Starlit Secrets of relevant site information, including access restrictions, gates, stairs, pets, pools, sprinklers or irrigation, and known hazards. If the nominated location is unsuitable, the customer may be asked to nominate an alternative suitable location. Starlit Secrets may decline to set up where a location cannot reasonably be made safe or suitable.
11. Property & Equipment Damage
The customer is responsible for damage to their own property arising from the setup, equipment or access requirements, except to the extent the damage results from Starlit Secrets’ negligence or failure to take reasonable care. The customer is responsible for loss of or damage to Starlit Secrets equipment caused by the customer, attending children or guests, other than ordinary wear and tear.
12. Parent & Guardian Responsibility
Starlit Secrets provides the agreed equipment, styling, setup and selected experiences. Parents or guardians remain responsible for the care, supervision and behaviour of the children attending. The customer is responsible for providing accurate information about the children attending, including relevant allergies, dietary requirements, medical or safety information and emergency contact details. Parents and guardians remain responsible for deciding whether an individual child is suitable to participate in an experience.
13. If Starlit Secrets Cannot Deliver
If Starlit Secrets cannot reasonably deliver a confirmed booking because of illness, equipment failure, emergency, severe weather or another circumstance beyond its reasonable control, Starlit Secrets will offer the customer a choice of a 100% refund or rescheduling to another available date within six months. Nothing in this section limits rights or remedies available under the Australian Consumer Law.
14. Photography & Media
Photography or video of children for Starlit Secrets marketing purposes is optional for standard bookings and requires separate parent or guardian consent. Where marketing consent is provided, Starlit Secrets may use suitable photographs or video containing the consenting child or children for its website, social media and other promotional materials. Consent may be withdrawn for future use.
15. Founding Family Offer
The Founding Family Offer is limited to the first five qualifying Founding Family bookings. There is no expiry date; the offer ends when all five places have been taken. Founding Families receive 20% off the standard advertised base overnight package price. The 20% discount applies to the base overnight package only. Additional experiences are charged at the standard advertised price. Founding Families are invited to provide honest feedback and, if they enjoyed their experience, to leave an honest verified review and share photos or memories with Starlit Secrets. Marketing use of identifiable images of children requires separate parent or guardian consent.
16. Privacy
Starlit Secrets collects personal information needed to manage bookings, communicate with customers, deliver the service, manage safety and site requirements, process payments and meet legal and business obligations. This may include parent or guardian contact details, booking information, site information, and information about attending children that is reasonably necessary to provide the experience safely. Starlit Secrets may use trusted booking, payment, website, communication and business service providers. Some providers may process or store information outside Australia; further details are in the Privacy Policy. Starlit Secrets does not sell personal information. Marketing communications are subject to separate consent where required. Booking-related communications may still be sent when necessary to manage a booking.
17. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to compensation for other reasonably foreseeable loss or damage resulting from a failure of the service. If a failure does not amount to a major failure, you are entitled to have the problem rectified within a reasonable time and, if it is not, to cancel the service contract and obtain a refund for the unused portion. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
18. Acceptance
By completing a booking, the customer confirms that they have had an opportunity to read and understand these Terms & Conditions and agree to them.